The HUB Booking Portal

Helping. Understanding. Belonging


Booking Instructions

  1. Choose a counsellor. Read the profiles to find someone who fits your needs.

  2. Select a session and time. Sessions are available in person or virtual.
  3. Complete your booking. First paid sessions will automatically email the intake and consent form to sign. Please sign before first pod session.

Can’t find a suitable time or need help finding the right counsellor? Email us for help.


Fees

  • Individual: $150 (50 minutes)
  • Couples: $165 (50 minutes)
  • Family: $210 (70 minutes)

Direct Billing

  • Direct billing available upon request for all major extended health plans providers.
  • Confirm before booking that your benefits cover your chosen clinician’s professional designation.

Changing Appointment

  • Please give at least 24 hours’ notice. Cancellations with less notice are charged 50% of the session fee.
  • Missed appointments are charged the full session fee.

Jane Mobile Booking App


620 Wentworth Street (In-Person Nanaimo)

View location and directions

The Counselling HUB clinic exterior on Wentworth Street in Nanaimo


Questions? info@thecounsellinghub.ca — we will reply within 1–2 business days.

Jason Bains is Registered Clinical Counsellor (RCC) and he is the co-owner and executive director of The Counselling HUB.

He has further education and experience with treating trauma, anxiety, depression, grief, addiction, relationship challenges, and major life transitions. He has particular experience supporting people with complex trauma, attachment wounds, and concerns related to identity, south Asian culture, and family systems.

His approach is warm, direct, and collaborative. Jason believes meaningful therapy begins with feeling safe, understood, and able to speak honestly without judgement. He brings curiosity, compassion, and humour into the room while helping clients better understand themselves, change unhelpful patterns, and build a life that feels more grounded and manageable.

Jason draws from Dialectical Behaviour Therapy (DBT), Internal Family Systems (IFS), attachment-based therapy, and somatic approaches. His work is also shaped by his own lived experience of recovery, giving him a genuine understanding of how difficult—and worthwhile—change can be.

Born and raised on Vancouver Island, Jason lives in Nanaimo with his wife and twin boys. At the heart of his work is what The HUB stands for: helping people feel understood, supported, and like they truly belong.

Jason Bains is Registered Clinical Counsellor (RCC) and he is the co-owner and executive directo... Read More

How Jaime Can Help

Jaime supports adults experiencing:

  • More than 15 years of clinical experience support clients with a diverse range of mental health concerns
  • Substance use, process addictions, and concurrent mental health concerns
  • Anxiety, depression, panic, and sleep difficulties Grief, stress, and major life transitions
  • Anger, shame, and challenges with self-worth
  • Relationship concerns, codependency, communication, and intimacy
  • Parenting challenges
  • Concerns or questions related to gender identity and sexuality

Your First Session

Your first session will be a conversation. You do not need to come prepared. Jaime will take time to understand what brought you to counselling, what has been happening in your life, and what you would like to change.

You will not be expected to share everything immediately or arrive with clearly defined goals. Jaime will work at your pace, answer your questions, and help identify a direction that feels practical and meaningful. By the end of the session, you should have a clearer sense of whether Jaime feels like the right fit and what working together could look like.

How Jaime Can Help Jaime supports adults experiencing: More than 15 years of clinical experie... Read More

How Emily Can Help

Emily supports teens and adults experiencing:

  • Trauma and PTSD
  • Borderline Personality Disorder (BPD)
  • Anxiety and depression
  • Grief and loss
  • Difficult life transitions

Your First Session

You do not need to arrive knowing exactly what to say or what you need. Emily has a natural ability to provide a calm and secure space, where you can begin to connect with what you have been carrying.

Emily understands firsthand that life can bring painful phase and how vulnerable it can feel to reach out. She will meet you with compassion and openness, allowing therapy to move at a pace that feels right for you. Together, you will begin making sense of what you have been carrying and explore what healing could look like.

How Emily Can Help Emily supports teens and adults experiencing: Trauma and PTSD Borderlin... Read More

How Mary Can Help

Mary works with individuals, couples, families, and parents navigating:

  • Relationship and family concerns
  • Parenting challenges and positive parenting strategies
  • Supporting a child experiencing mental health challenges
  • The impact of a loved one’s substance use
  • Codependency, boundaries, and the difference between helping and enabling
  • University life and visible or invisible disabilities
  • Grief and disappointment within important relationships

Your First Session

Mary understands that beginning therapy can feel intimidating. She will start by learning what brought you in, what has been happening, and what you hope could feel different. You do not need to have the right words or a complete plan.

Mary will listen without judgement, ask questions to understand the bigger picture, and help identify a practical place to begin. When working with couples or families, she will make space for each person’s perspective. Her goal is for you to leave feeling heard, less alone, and clearer about your next steps.

How Mary Can Help Mary works with individuals, couples, families, and parents navigating: Re... Read More

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Located at: 620 Wentworth St, Nanaimo
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